Terms & Conditions

Cancellation/Refund Policy:
Once your order is placed, we cannot accept cancellations less than two weeks from the order (i.e. ship or pickup) date. If requesting a refund for a cancelled order due to reasons outside of the bakery’s control, we will only be able to offer an 85% refund of the total amount paid by the customer.

Shipping Disclaimer:
The shipping date you chose at checkout is the date the order will leave our bakery. Once orders have been shipped, Southern Sugar Bakery is not responsible for any damage to product during the shipping process or any delays caused by the shipping carrier. No reimbursement will be offered.

Due to COVID and other weather-related issues, many shipping carriers are experiencing delays, even if it states that the arrival date is "guaranteed." We are unable to give refunds for any shipped package that does not arrive on time or gets lost en route due to issues with the shipping carrier. Once an order leaves our bakery we cannot be held responsible for how the package is handled. Please keep this in mind when placing your shipped cookie order.