Tea For Two!

It's always tea time!

At checkout, you will choose the date your cookie order will SHIP from our bakery (this is not the same as choosing the date you’d like for it to arrive!). There is a minimum one-week lead time to process orders. However, once we have reached order capacity for the week, we will block off unavailable dates as necessary.

Shipping options will generate at checkout and each method should give you an estimated ship time. We ship via UPS or United States Postal Service to all 50 states in the US. We cannot offer international shipping at this time, including Mexico and Canada.

We package the cookies with extra care (includes individual wrapping for each cookie) in order for them to avoid breaking while in transit. We cannot be held responsible for broken cookies once they have left our bakery. Additionally, we cannot be held responsible if a package is shipped out on the date of your choosing but arrives late or is lost en route.

PLEASE NOTE: Due to COVID and other weather-related issues, many shipping carriers are experiencing delays, even if it states that the arrival date is "guaranteed." We are unable to give refunds for any shipped package that does not arrive on time or gets lost en route due to issues with the shipping carrier. Once your order leaves our bakery we cannot be held responsible for how the package is handled. Please keep this in mind when placing your shipped cookie order. 

Please view our FAQ Page for more information.

At checkout, you will choose the date and time you would like to pick up your order from our Raleigh location. If a date is unavailable on our calendar, we are either closed, or our bakery has reached production capacity for that day.

All decorated cookies will come individually wrapped in a sealed bag (for no extra charge) with a small Southern Sugar Bakery logo on the back and placed in brown bakery window boxes. Drop cookies do not come individually wrapped unless requested for a small upcharge.

Please view our FAQ Page for more information.

Our Pick Up hours are: 

Due to the made-to-order nature of our product, we cannot accept cancellations less than two weeks from the order (i.e. ship or pickup) date. If requesting a refund for a cancelled order due to reasons outside of the bakery’s control, we will only be able to offer an 85% refund of the total amount paid by the customer. We are a small business, and this policy simply helps cover the fees that do not get reimbursed to our company if we issue a refund.

Please view our FAQ Page for more information.